Dorethea Fwl
map-marker Melbourne, Victoria

SOLD ME A DUPLICATE KEY

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I've been waiting months for Fallout 4 and stayed up to play it at release. The only problem was that CJS sent me a duplicate CD Key that would not activate on Steam! I've been talking to their support but they've been very uncooperative. They flat out refuse to supply me with a replacement key or refund or even acknowledge their mistake.

I sent them evidence and screen shots but still no help. I've had to resort to filing a PayPal claim. I've been waiting a long time for this game and have now spent the last couple of days arguing with them instead.

STEER CLEAR. Find a more reputable seller. It's not worth the stress.

View full review
Loss:
$65
Cons:
  • Sell used codes
  • That they sell used codes
  • Scammed me
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Statesboro, Georgia

Scammed, fraud. Nothing received. Do not buy from CJS-CDKEYS!!!

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$39.37 was instantly taken out of my account for Star Wars Battlefront for Xbox One and I received no code! Worse yet, when I log onto their website, there is no record of any order at all. I emailed CJs-CdKeys and received one response a day later. That was two days ago and I have yet to hear back from them nor have I been refunded. This is the worst experience I've had with an online retailer in my life. Terrible customer support and they are FRAUDS! DO NOT BUY FROM THEM!
View full review
Loss:
$39
Reason of review:
No item received and bad customer service

Preferred solution: Full refund

1 comment
Guest

Gotta love CJS Keys - kings of bs!

They promise you everything, but as soon as anything goes wrong they offer you nothing.

Resolved
Danitza Hys
map-marker Saint Louis, Missouri

Resolved: Bait and Switch

Updated by user Nov 14, 2015

CDKeys has resolved this problem to my satisfaction. I will consider buying keys from them in the future.

Original review Nov 08, 2015
I tried to buy Middle-Earth: Shadow of Mordor Game of the Year edition from CDKeys. They sent a non-GOTY edition key and told me that that was what I had purchased. I know what I saw on their site, put in my cart and paid for. CDKeys lies. Further, their customer service told me that they would not help a couple of times and then stopped answering my email. I will never buy another product from CDKeys again. Please, save yourself the trouble; the low price is not worth it! I do not understand why others hold CDKeys in such high regard when many people have been treated badly by them.
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Reason of review:
Bad quality
Anonymous
map-marker Denver, Colorado

Never sent me my key, would not respond to attempts to get a refund

Instead, they attempted to data mine me and would refuse to acknowledge my requests for a refund. Will not ever purchase from. Their site is filled with data mining addons and trips my "insecure site" warning. Please do yourself a favor and shop somewhere else. I made multiple attempts to get my refund and had to resort to making a claim through Paypal because they refused to respond. I would wager that any other retailer would have even attempted to comply to save face at least, but not these guys. They want your info so they can sell you junk through their affiliates. They acquire these keys in grey market areas, don't be fooled that they are legit.
View full review
Loss:
$45
Pros:
  • Prices
Cons:
  • Buggy site
Reason of review:
Problem with delivery
Anonymous
map-marker Peterborough, Peterborough

Star wars battlefront and fallout 4

Pre-ordered star wars battlefront well in advanced to make sure I had the game on time. CJS sent me origin download code a day late! So pre-ordering was completely useless task. Thank you CJS for poor service. Had NO apologies even though i contacted them. When I went to collect my fallout 4 code, i got an email saying they think I am being fraudulent and to supply with 3 pieces of personal documentation! I have never change ANY of my account details and I always pay with the same paypal account. Never had a problem a before with any site... Some how CJS decided I maybe dodgy :/ I complained, they didn't apologize or answer any of my questions...
View full review
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Mountain View, California

Xbox 12 Month Gold Subscription Review

Code did not work no phone number to contact to get refund i want my code or my money back now
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Anonymous
map-marker Washington, Illinois

Scammed for a game account

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CJS CD Keys - Scammed for a game account
CJS CD Keys - Scammed for a game account - Image 2
So in January I bought an account for Destiny Digital Guardian Edition for Xbox One off these ***. I played this game for nearly 4 months. One day I am playing the game.. the next day the game is gone. I contact Microsoft Support and after 2 hours they finally find out that they had requested their money back to their card and told me I had been scammed! These *** got paid off a game twice on my dime! Now I'm out a game and they got not only my money.. but the money back from Microsoft for returning the game!!!! *** these pieces of ***.
View full review
Loss:
$44
Cons:
  • Scammed me
Reason of review:
Scammed

Preferred solution: Full refund

Anonymous
map-marker Aylesbury, England

AWFUL. DONT BUY FROM CD KEYS

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I found the sims 3. Which I paid for and I thought it was a good price but they were rats and stole my money. I did not get a redeem code. to play my game with this orgin website they made me download. how do I get my serial number. I didn't ask for much but my sims 3 game. I was so excited to build a house and a family. but they took this away from me. Amy D was the lady I emailed she clearly cant read because she didn't even answer my question which I had to repeat twice. she still didn't listen and now im demanding my £12.00 refund. which I wont receive of such a company.
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Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Hecker, Illinois

CJS CD Keys - Xbox Live Code Review from Hecker, Illinois

I made a purchase online with this company for a 12 month Xbox live subscription for $32.99. Upon purchase on the website, their online form asked for a phone number to send a verification code. I received this code via text, & returned to their website and provided the code in an online form. After submission, their site said my purchase was under review. I received an email from an Amy D with their support, requesting a photo of my license to validate the order. As this is very out of the ordinary, & made me feel my privacy was at risk, I responded to the email stating I was uncomfortable with their request, & to cancel my order. I have not yet received a response, refund, or the item I have paid for. I have now opened a fraud case with PaPal for a full refund. If this is the security they choose to enforce, it should be clearly stated before they take your payment.
View full review
Reason of review:
Poor customer service
Carlotta Ihl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Warning! Do not buy from CJS CD Keys and dont trust them.

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They are telling you wrong infos and promising you false facts about keys and activation process. The Support isnt trustable and only sends copy&paste messages over and over again. Dont deal with this company if you want correct keys and products. Also google them they are well known for non support and treating their custmers like dirt. Just pay some bucks more and dont buy from such company. I asked them so many times before i bought the key about activation and VPN usage after. Only incompetent lies and if you want a refund the support just sends only autameted Copy&Paste messages.
View full review
Loss:
$6
Cons:
  • Scammed me
Reason of review:
Warranty issue
Anonymous
map-marker Hertford, Hertford

First transaction great, second was awful!

So my first transaction of GW2 and then a random steam CD key went really well and I had no issues, the key was issued quickly and worked correctly. Unfortunately the second time was an awful experience, I decided to purchase Diablo 3 and a random steam key.

The random steam key went through fine but when I went to add my Diablo 3 code it has already been used. I contacted them and even added a few screenshots and when I eventually received a reply they asked me to provide more screenshots and to get in contact with Blizzard, I did and provided this to them and Blizzard mentioned it had been used well before I bought it and even the country it has been redeemed in which was quite clearly not mine. After providing this I waited days for a response and got nothing, I emailed a few times and all I got back was a copy and pasted reply not taking into account that fact the problem was not my own.

They continually said to be patient and that they are waiting on a response from a supplier (which is not my fault) and would not refund me until they had a response, after weeks (yes weeks) I had to eventually contact paypal to get them to resolve the issue as CJS CD Keys were completely useless, even when they were given a period to reply to my claim they continue to ignore it via paypal. A terrible experience and I won't be using them ever again, if they had just apologised and refunded me or alternatively given me another key after I provided everything for them I would have used them again, instead they continued to blame others with copy and pasted replies.

View full review
Cons:
  • Slow email response time
  • That they sell used codes
  • Poor customer service
Reason of review:
Poor customer service
Anonymous
map-marker Grimsby, North East Lincolnshire

Credit card fraud by cjs

I purchased the "halo master chief collection for the xbox one from CJS in january 2015 everything was fine until recently. oddly enough just past the period that paypal allow you to reclaim from fraud the game dissappeared from the account, after contacting microsoft i was informed that the game was removed because the card used to purchase the game was charged back due to !! CREDIT CARD FRAUD !!. I contacted cjs immediatly to report it and CJS have done NOTHING in respose beyond a stock cut and paste email informing me that they will be investigating the matter. Then within 24 hrs CJS sent me another cut and paste email informing me the matter was "sorted" and promptly closed the case as resolved. so i contacted them again saying it was not resolved i had no game or refund at which point CJS did NOTHING again and 24 hrs later sent me the exact same cut and paste email again informing me they would be investigating, then to my complete surprise sent the same second stock email informing again that the matter had been resolved and the case closed Has the case been resolved ? Not a chance i have no game nor do i have a refund nor can i see anything on the horizon but luckily thanks to trust pilot i do have the ability to post a review and a very dire warning to anyone considering purchasing from CJS i paid my money to them they supplied me with a game that was removed from my account because it was purchased with a dodgy credit card I've lost my game and i've lost my money, what have CJS done about this apart from depriving me of both ? NOTHING
View full review
Loss:
$50
Reason of review:
fraud

Preferred solution: Deliver product or service ordered

1 comment
Guest

Happened to me to. I am at the point of making first contact to raise the issue. It looks like I am wasting my time.

Anonymous
map-marker Sophia, West Virginia

Autokey Not Working. Support ignoring me

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Recently purchased 2 copies of GTA V for PC for a total of 101$. Their Autokey system was supposed to send them instantly. After 12 hours I got an email wanting a picture of my ID. I requested a refund within 30 seconds of receiving this email and haven't had a reply for 3 days. I have never had any issues with CJS-CDKEYS. I have purchased my keys here for many years. This is unfortunate. I tried to ask for help on their facebook page but it was deleted and I was blocked. I will never do business with this company again.
View full review
Loss:
$101
Cons:
  • Sell used codes
  • Scammed me
  • That they sell used codes
Reason of review:
Poor customer service

Preferred solution: Full refund

Franci Jgy
map-marker Parkgate, England

CJS CD Keys - Cd Key Review from Parkgate, England

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I bought something from there website then got an email from them saying I couldn't pass the required security to buy something. Considering I have bought things there from the past this was strange, the things they asked me to provide were near enough impossible on short notice so as they wouldn't accept my payment and give me the product I bought the game direct from steam then the next day get an email saying purchase complete, despite not wanting to go through with this payment I emailed them when they told me I had failed security to say I can't pass the required security so I will seek the product elsewhere. So out of he blue they just take my money, still no biggie I can just request a refund as I have already sources the game somewhere else and cheaper, wrong it's 3 weeks later they respond to nothing won't give me a refund so now I'm stuck stay clear of this website *** of the Internet
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Reason of review:
Problems with payment
Anonymous
map-marker Constanta, Constanta

After 3 days they didn t get in touch with me to resolve my problem

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i ve missspeled my e mail and i didnt receive my code and 3 days have passed and they didn t care about my problem....don t block your money for nothing ...use other sites ..aa aa aa a a a a a a a a a a a a a a a a a a a a a a a a aa a a a a a a a a a a a a aa a a a a a a a a a a a a a a a a a a a a a a a a
View full review
Loss:
$10
Cons:
  • Slow email response time
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

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